Help Center

Most trip questions are answered in your reservation: dates, total price, house rules, and host messages. If something is missing, start here.

• Changing dates — message your host first. If they agree, support can help adjust an eligible booking.
• Cancellations — refunds follow the listing’s cancellation policy. See Cancellation options for timelines.
• Payments — charges appear from Bnb Booking / Stripe. Receipts are in your account under trips.
• Check-in issues — contact the host in Messages. If you cannot reach them, open a support ticket.

Your hosting dashboard is the fastest place to update a listing, block dates, or review upcoming check-ins.

• Payouts — connect Stripe, confirm your bank details, and track earnings after completed stays.
• Calendar — sync availability, set weekend rates, and add discounts for longer stays.
• Reservations — accept or decline requests, message guests, and share check-in instructions.
• Listing quality — add at least five clear photos, accurate amenities, and a complete house manual.

Open a support ticket from Messages, use the in-site assistant, or contact us from the footer. For urgent safety issues, use Get help with a safety issue so the team can prioritise your case.

We support guests and hosts seven days a week. Have your booking or listing ID ready so we can find your stay faster.