Privacy Policy

Welcome to Bnb Booking. We operate the online marketplace at bnbbooking.net that helps guests discover and book unique places to stay, and helps hosts list and manage their homes.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. It applies when you use our website, apps, and related services (together, the “Bnb Booking Platform”).

By using the Bnb Booking Platform, you acknowledge this Privacy Policy. If you do not agree, please do not use our services.

We collect information in three main ways: information you provide, information collected automatically, and information from third parties.

Information you give us

• Account data — name, email address, phone number, password, profile photo, and account preferences.
• Identity verification — government ID images, date of birth, address, and related verification details for hosts (and guests when required).
• Listing and booking data — listing details, availability, pricing, stay dates, guest counts, messages, reviews, and special requests.
• Payment data — billing details processed by our payment partners (we do not store full card numbers on our servers).
• Support communications — messages, attachments, and feedback you send to our support team.

Information collected automatically

• Device and log data (IP address, browser type, pages viewed, referring URLs, timestamps).
• Cookies, pixels, and similar technologies for session management, security, analytics, and preferences.
• Approximate location based on IP address to show relevant listings and prevent fraud.

Information from others

• Payment processors, identity-verification providers, and analytics partners.
• Social login providers if you choose to connect an account.
• Other users (for example, reviews or messages that mention you).

We use personal information to:

• Create and manage accounts, listings, and bookings.
• Process payments, payouts, refunds, and related tax or reporting obligations.
• Verify identity, prevent fraud, and keep the Bnb Booking community safe.
• Provide customer support and resolve disputes between guests and hosts.
• Send transactional emails and SMS (booking confirmations, reminders, security alerts).
• Improve search, recommendations, product features, and platform performance.
• Send marketing communications where permitted by law (you can opt out anytime).
• Comply with legal requirements and enforce our Terms of Service.

We do not sell your personal information for money. We share information only as needed to operate the marketplace:

• With other users — hosts and guests see information needed to arrange a stay (names, profile details, trip dates, messages).
• With service providers — payment, identity verification, cloud hosting, email delivery, analytics, and customer support tools under contractual safeguards.
• For legal reasons — when required by law, regulation, legal process, or to protect the rights, safety, and property of Bnb Booking, our users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy’s spirit.

Public profile information and listing content you choose to publish may be visible to other users and, in some cases, search engines.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to / restrict certain processing.

• Update most account details in your Bnb Booking account settings.
• Manage cookie and advertising preferences on our Your Privacy Choices page.
• Opt out of marketing emails using the unsubscribe link in those emails.
• Request access or deletion by contacting us at no-reply@bnbbooking.net.

We may need to verify your identity before fulfilling certain requests, and some data may be retained where required for safety, fraud prevention, bookkeeping, or legal compliance.

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and (where allowed) personalize content.

You can control cookies through your browser settings and through our privacy choices tools. Blocking some cookies may limit certain features of the Bnb Booking Platform.

We keep personal information only as long as needed for the purposes described in this policy, including providing services, resolving disputes, enforcing agreements, and meeting legal requirements.

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; if we learn of a breach that affects you, we will notify you and regulators as required by law.

Bnb Booking is operated from the United Kingdom and may process data in other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

The Bnb Booking Platform is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Privacy questions or requests related to Bnb Booking / bnbbooking.net:

• Email: no-reply@bnbbooking.net
• Website: https://bnbbooking.net

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice.